Your privacy is important to us and your personal data is safe with us.
We collect Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our services.
We process personal data mainly through agreements and contracts made with our customers, customer service, customer care, customer administration, marketing and invoicing.
We receive Personal Data directly from you when you provide it to us as part of creating an account in our website or use our services, including at least:
· Email address
· Phone number
· Company name
· Company Address
and optional as part of creating and maintaining an account with us, you may voluntarily submit additional information, including:
· Vehicle Reg Number
· VIN Number
· Car Color
· Car Make
· Car Model
· Vehicle Color
· Car Ownership
· and similar
FleetConnect is a data controller for information we collect about you and we will inform you when we collect data unless the collection is decided by law, notification is impossible or difficult.
We collect, process your Personal Data for the purposes and on the legal bases identified in the following:
· Providing our websites:
· Promoting security of our websites:
We will process your Personal Data by tracking use of our websites, creating aggregated, non-personal data, verifying accounts and activity.
· Handling contact and user support requests:
If you fill out a contact web form, request user support, or if you contact us by other means, we will process your Personal Data for the performance of our contract with you and to the extent it is necessary for the purpose of our legitimate interests to fulfil your request and communicate with you.
· Managing event registrations and attendance:
We will process your Personal Data to plan and host the event or webinar, including related communication with you, on basis of the performance of our contract with you;
· Developing and improving our websites:
We will process your Personal Data to analyse trends, track your usage of our websites and interactions with emails to the extent this is necessary for our legitimate interests to develop and improve our websites and to provide our users with more relevant and interesting content;
· Sending marketing communications:
We will process your Personal Data to send you marketing information, product recommendations and other non-transactional communications ;
· Complying with legal obligations:
We will process your Personal Data when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws.
If we receives your data in connection to marketing activities, you will have the right to unsubscribe.
FleetConnect may record phone calls for security and training purposes. We will inform you when we do it and you will have the right to opt out.
In case of Customer Satisfaction Indicators, we will on occasion ask you about your customer service experience. This feedback is used to give customers better products, services, measure the effect of improvements and look at customer satisfaction and customer behaviour over time.
For all paid customers, we maintain a record of service subscriptions, invoices and payments.
Billing information and payment records are processed in order to provide services to our paid customers and to comply with legal and contractual requirements.
When you visit our websites, our servers or an authorized third party may place a cookie on your browser, which can collect information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track overall usage, determine areas that you prefer, make your usage easier by recognizing you and providing you with a customized experience.
Your rights relating to your Personal Data
You have certain rights regarding your Personal Data, subject to local data protection laws. These may include the following rights:
· to access your Personal Data held by us (right to access);
· to rectify inaccurate Personal Data and ensure it is complete (right to rectification);
· to erase/delete your Personal Data to the extent permitted by other legal obligations (right to erasure; right to be forgotten);
· to restrict our processing of your Personal Data (right to restriction of processing);
· to transfer your Personal Data to another controller to the extent possible (right to data portability);
· to object to any processing of your Personal Data carried out on the basis of our legitimate interests (right to object). Where we process your Personal Data for direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection;
To exercise your rights, please contact us in accordance with the “Contact Us” section below. We try to respond to all legitimate requests and will contact you if we need additional information from you in order to honour your request.